Way back in the 1980's and early 1990's, the unemployment rate of Philippines was high and getting a good job was not easy. A college drop-out can not even get a job that pays well. Sometimes they would end up as a saleslady or a gasoline boy, and even a household help in foreign countries. Discrimination of applicants between private and public university graduates were commonly practiced by establishments. Those who graduated from exclusive schools or private institutions were prioritized and were likely to be hired.
The advancement of technology in this millennium has introduced a lot of flourishing careers to Filipinos. The rising Business Process Outsourcing or BPO industries in the Philippines have employed a lot of people and decreased the unemployment problem of the country as well. Since its emergence in the late 1990's till it tempestuously boosted in the late 2000, so many people aspire to land jobs at Philippines call center such as call center agents, team leaders, account managers, IT Professionals, or technical support representatives, because it provides attractive compensation and benefits.
Applying as a call center agent in this company does not require much of qualifications. You do not need to have a Bachelor's degree as a requirement for employment. What they require is proficiency in English, one that can easily adapt the American or British language. The reason behind is that most outsourcing companies cater to United States, United Kingdom, Canada, or Australia.
Tips and Suggestions
As mentioned earlier, this type of industry requires applicants to be proficient in English. If you think you do not have the skill yet, there are many ways to develop your language and communication skills.
- Watch English Movies – It is a good practice to watch American or British movies and watch how the casts move their mouths. Also, take note of their accents.
- Read Loud – Try to read aloud some English books, magazines, or tabloids. If you are not sure of the correct pronunciation of some words, try to look it up at the dictionary. If you do not know how to read the symbols of the pronunciation, try to search it at Merriam Webster online and listen to its pronunciation.
- Talk in front of a mirror – Try practicing talking in front of a mirror. Practice the proper movement of your mouth and emphasize the vowel sounds correctly.
- Call Center Academy – There are several schools that are offering basic call center training for a month of two, that would only cost for a few amount of money. Some would offer it for free if they believe you have the capacity to learn fast and they would help you endorse to call center companies.
If you plan of building a career in this type of industry and you do not have any idea about the industry yet, try to equip yourself with basic facts and knowledge about this industry by searching online or inquiring from a friend who is working in this industry. Typical questions are ask during the interview such as, what do you know about the company? What do you know about inbound call center or outbound call center? Or How can you handle irate customers? The answers are found in the internet and are self-explanatory.
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